Privacy & Terms

Value+ is operated as a benefits programme for our bank customers in Botswana. The programme lets our eligible bank customers discover and redeem Sweet Deals from participating merchants at no cost, with no points, no subscriptions and no waiting.

To provide the service, we collect:

• Your name, mobile number and date of birth, provided when you create an account.
• The last four digits of your bank account number, used solely to confirm that you are an eligible bank customer.
• Your deal preferences and favourites, so we can personalise the offers you see.
• A record of the deals you redeem, so we can show your savings and prevent a deal from being redeemed more than once.

We use your information only to:

• Verify your eligibility as a bank customer.
• Personalise the deals and merchants shown to you.
• Generate secure, single-use QR codes for in-store redemption.
• Track your savings and redemption history.
• Send you notifications you have opted in to, such as new Sweet Deals or expiring offers.

Merchants participating in Value+ never receive your personal data. When you redeem a deal, a merchant scans a single-use QR code that carries only an anonymised redemption reference. They can confirm the redemption is valid, but they cannot identify you.

Redemption QR codes are dynamic, single-use and expire ten minutes after they are generated. Each deal can be redeemed once per customer. Once a code has been scanned and confirmed, it cannot be reused. This protects both you and participating merchants from fraud.

Your information is stored securely and access is restricted to the operation of the programme. We do not sell your personal data. We never process payments or store payment card details.

You can manage your category preferences and notification settings, or permanently delete your account, from Account Settings. Deleting your account removes your profile from Value+.

• Value+ is provided free of charge to our eligible bank customers. It is a benefits programme, not a payment or banking service.
• Deals are offered by independent merchants. The merchant is responsible for honouring the offer and for the goods or services provided.
• Deals are subject to their stated terms, availability and validity periods, and may be withdrawn or amended.
• Misuse of the service, including attempts to reuse or share redemption codes, may result in suspension of access.

For questions about your privacy or these terms, please contact the Value+ support team through your bank's customer channels.